1-VISITOR POLICY

Certain hospitals/clinics may create unique visitor policies which must be obeyed.

A patient can be visited by 2 people at a given time; this rule is significantly important with regard to the patient's health.

Patient visits are allowed at certain intervals of the day that are determined by the hospital/clinic.

It is strictly forbidden to bring food and drinks to the patient.

Children under the age of 12 are not allowed for patient visit.

Visiting a patient with clean clothes is crucial for the patient's health.

Smoking is prohibited inside healthcare facilities.

It is recommended that no gifts are brought for the patient other than books magazines, newspapers, personal hygiene products (scents, tissue, paper towels, and wet wipes) and non-hazardous toys are allowed for children.

Fresh flowers are generally not allowed in the rooms.

Please check the visiting hours with your hospital/clinic.

2-COMPANION POLICY

The primary physician decides whether a patient requires a companion or not.

Companions are limited to one person.

The companion must not remain with the patient during clinical visits and medical care in the hospital/clinic.

A companion ID card is handed to the companion by the head nurse of the hospital/clinic.

The companion helps care of the patient to the extent it is allowed.

The companion is obliged to follow the rules set by the hospital.

No companion is accepted to certain inpatient clinics.

Note: One should always remember that certain inpatient clinics may have specific policies for companions.

3-SECURITY INFORMATION AND POLICY

Your security is our top priority. We kindly request for your security that you cooperate with the security personnel who is on duty round the clock in the building;

Security check of the packages brought to the hospital

ID check and verification at the hospital, whenever required,

Security check of vehicles (including trunks) in the parking lot.

We request and remind you to keep your belongings, valuable documents and files in your sight and you are solely responsible for them despite all precautions in all hospitals/clinics.

4-COMPLAINT POLICY

Our website collects views and opinions about the hospitals/clinics which you received a healthcare services from, of all patients and their family members, to ensure that you receive the desired healthcare service at our hospitals/clinics and that you are satisfied. Our customer service department reviews all views and suggestions and work in order to increase the quality of service in the light of your requests. We provide a feedback opportunity by sending an email to our users after they receive a healthcare service through our website.

Customer Service Department not only makes contributions to your satisfaction, but it also helps development of our hospitals/clinics in the light of your views and opinions. Your complaints and negative views are addressed by all our senior managers, shared with the hospital/clinic, in order to create substantial solutions.

To notify Customer Service Department of your views, suggestions and opinions:

You can send an email to support@comparetheclinics.com

5-PROTECTION OF PERSONAL DATA EXPRESS CONSENT TEXT

AIM LIMITED. (hereinafter referred to as "Compare The Clinics" or "Company"), within the scope of the Information on the Protection and Privacy of Personal Data shared with you, your personal data processed by Compare The Clinics may be processed in the following ways, except for the cases specified as processing conditions in the law. Your consent is requested:

- To ensure that an effective, safe and quality health service is provided to the relevant person,

- To fulfill the requirements of legal regulations,

- Ensuring doctor-patient communication,

- Taking your photograph and/or video records to observe the progress of the treatment before, during and/or after the medical procedure,

- Managing identity and disease confirmation processes,

- To provide the protection of public health, examination, preventive medicine, medical diagnosis, treatment, care and control services,

- Confirmation of appointment processes and arranging their times,

- To ensure that the internal operation of the practice is managed effectively,

- Coordinating the confirmation and finance processes of the contracted institutions,

- Invoicing,

- To meet the legal demands from the relevant institutions and organizations, especially the Ministry of Health.

- Managing the demand and complaint processes regarding the services provided,

- To conduct statistical studies, to manage promotion, advertising and marketing processes in order to provide our patients with various advantages and to inform them about them,

- To ensure the management of risk and quality processes,

- Carrying out advertising, communication, promotion processes for the purpose of conducting and managing management analyzes regarding patients, and in this context, sending electronic commercial messages (by phone, SMS, MMS, e-mail or other ways),

- To ensure the supply of appropriate drugs and materials to the patient.

- To meet the demands of regulatory and supervisory institutions and organizations and official authorities.

- To ensure that the requested information and documents are shared with the judicial authorities in line with the requests of the judicial authorities,

- My personal data regarding the records and documents taken at the entrance to the physical space, during the stay in the physical space; camera recordings and processing and transfer of my records taken at the security point,

- Processing of Identity Data, Communication Data, Visual and Audio Data, photo and video images and other personal data I have shared within the scope of researches and promotions before and after advertising, pre-launch and post-launch, and their use in internet, social media and other media channels within this scope. including acquisition and transfer to market research companies,

In addition, the processing of my personal data, including my sensitive personal data (religion, health data, etc.), limited use and sharing within the scope of the relevant process, SMS (Short message), E-mail, voice message, to be reached via answering machines and similar means, to keep my personal data within the required time,

I also give my explicit consent that I have been informed by the Compare The Clinics with the clarification text about my express consent regarding the issues in this text, and that my personal data will be processed for the purposes detailed above and transferred to the above-mentioned persons.