Process to Ensure Satisfaction

In order to ensure your satisfaction and help you receive the desired service, Customer Service Department;

- Seeks views and opinions of all patients, who receive health services at hospital/clinic, and their family members.
- Managers of relevant departments review all views, work to increase quality of our services in the light of your requests and start processes to solve your problems with hospital/clinic.

- We provide feedback to our patient regarding the review-based decisions and outcomes.

Customer Service Department not only makes contributions to your satisfaction, but it also helps development of the hospitals/clinics in the light of your views and opinions. Your complaints and negative views are addressed by all our senior managers, along with the Customer Service Department, in order to create substantial solutions.

WE VALUE YOUR OPINION 

In order to achieve the best; we will be glad to hear your suggestions, requests and comments.

Here stated below are the ways to declare your opinions, suggestions or thoughts;

• You can call our contact number; +90 554 694 64 31
• You can send us an e-mail ; support@comparetheclinics.com
• You can send us a letter to our headquarter
• You can send messages from our social media accounts,
• You can request face-to-face interviews with the authorities of the Customer Service Department or you can make phone calls.

Each opinion (complaint) transmitted to the Customer Service Department and Satisfaction Center is recorded and stored in the system with a special reference number. When evaluating the complaint, the patients are treated according to the principles of rights and satisfaction. It is aimed to produce the solution in accordance with the quality standards in the shortest time by making all necessary research. After the evaluation, we give feedback to our patient about the decisions taken and the results of this act.